How to Make a Claim
Claims Management ExpertiseQBE Claims Services is part of QBE-HKSI's customer-oriented team. The team work hand-in-hand to deliver our clients a range of consistent and professional claims services over the counter, by phone or, in the future, over the web.
The team has a wealth of experience in the local market and a solid knowledge of claims handling and processing. Our service can help you or your business get back to normal in the shortest possible time.
To make a claim, please click on the following indexes to quickly access the product specific claims instructions & information and forms you need, or ask your insurance agent or broker for assistance.
| Marine Risks | Non-Marine Risks | Professional Risks |
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Cargo
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Employee's compensation
Engineering General Accident General Liability Medical Motor Personal Accident Property Travel |
Directors & Officers
Malpractice Professional Indemnity |
What to Do When Faced With a Loss - FUNDAMENTAL PRINCIPLESAlthough different claims management processes apply, depending on the area of risk, there are some fundamentals that always apply to ensure the most effective outcome. These include:
- Early notification to QBE-HKSI, as your insurance provider. Refer to your policy conditions then promptly phone your insurance agent or broker or the QBE-HKSI claims office. Simply ask your insurance agent or broker for a claim form and submit it directly to our claims office or via your insurance agent or broker.
- Early notification to your insurance broker or agent, as your insurance agent or broker.
- Complete all required sections of your claim form and supply all required information and supporting documents when lodging your claim with the QBE-HKSI Claims Services team or your insurance agent or broker.
- Keep a copy of your claim form and associated information.
Notify EarlyEarly action can significantly shorten the claims management process, and therefore reduce the time it takes to settle your claim. The sooner our claims management experts can help you to mitigate the extent of your loss, the better for all concerned. It is mandatory that in the event of a claim arising under a policy, the insured shall notify QBE-HKSI immediately and provide written notice to QBE-HKSI within 30 days of the event, stating full particulars of the claim.
In financial terms, the outcome will impact on your terms of renewal. In emotional terms, you will find that professional management of an unexpected situation can save everyone a great deal of stress and anxiety.
Length of Time to SettleThe length of time that it takes to settle a claim will depend on the nature of the exposure and its complexity. A straight-forward property or motor claim might be settled in a reasonably short period of time. In contrast, a professional negligence case might take years before reaching the courts. And throughout that time, your claim will require specialist claims management to guide the investigation, legal defence - and later, to deal with the settlement of any damages awarded by the courts. In any case, you will be relieved to know that QBE claims management specialists will help you throughout the process.
Claim FormsTo register your claim, fill out the relevant claim forms and send to our claims department directly (Claims contact details can be found on the
Contact Us page), or through your insurance broker or agent. We will then contact you by phone or mail to advise the next steps, either directly or through your insurance agent or broker. Make sure to keep your insurance agent or broker fully informed of any developments. Their role includes guiding you through the claims process to ensure the best possible outcome.