Claims
OverviewNo one can be sure when or where a loss will occur but you can expect a prompt and knowledgeable claims service from QBE-HKSI - one that strives to meet your unique needs, whenever and wherever a loss occurs.
Different claims management processes and forms may apply to different products, depending on the area of risk although some fundamentals will always apply regardless of product types to ensure the most effective outcome is achieved.
Remarks provided on this subject are for your general reference only, as actual claims processes shall be in alignment with the specific terms, conditions and exclusions stipulated in the relevant insurance policy.
For queries, you may contact our claims department or approach your insurance agent or broker.
QBE Claims PhilosophyAs an insurance company, we expect to pay claims. Our premiums reflect the degree of risk and the probability of a claim and the terms of cover provided. In general, the wider the cover provided, the higher the premium. That is why it's important to take the advice of an insurance broker or agent when considering insurance and to read the proposed policy wording before entering your insurance contract, to ensure the cover meets your expectations.
Use this website to provide feedback on our claims service or other areas of our business. We strive to provide quality service and value your comments.